This Privacy Policy was last updated on Nov 21, 2025
This Privacy Policy tells you how Sotena Group LLC uses your personal data when you visit our website, interact with us, and subscribe to our services.
It also tells you about your privacy rights and how the law protects you.
It is important that you read this Privacy Policy, together with any other privacy policies we may provide, so that you are fully aware of how and why we are using your data.
If you have any questions, or would like to exercise your privacy rights, please follow the instructions in this Privacy Policy. See How to contact Sotena Group LLC about privacy below.
Our website at https://gosotena.com is the customer facing web presence that introduces the Sotena Group LLC software and enables access to the software, submission of questions and support requests. We also control certain subdomains using this same URL which are also subject to this policy. This website is not intended for children and we do not knowingly collect data relating to children.
The company is Sotena Group LLC with the address: Sotena Group LLC 138 N Brand Blvd Suite 200 Unit #322, Glendale, CA 91203
Sotena Group LLC is the data processor responsible for this website and any handling of personal data carried out by or on behalf of Sotena Group LLC .
When we mention "Sotena Group LLC", "we", "us" or "our" in this Privacy Policy, we are referring to Sotena Group LLC, which is the company responsible for handling your private data.
The privacy of your data is a big deal to us. We'll only ever access your account to help you with a problem or fix a software bug. We'll never open any uploaded files unless you ask us to. We log all access to all accounts by IP address, so we can always verify that no unauthorized access has happened for as long as the logs are kept.
This policy applies to personal data from the European Union, the United Kingdom, and from Switzerland that is collected, used, and retained by us in the United States.
While we may be required to disclose your personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements, Sotena Group LLC won't otherwise hand your data over to law enforcement unless a court order says we have to. We flat-out reject such other requests from local and federal law enforcement when they seek data without a court order. And unless we're legally prevented from doing so, we'll always inform you when such requests are made.
You understand that Sotena Group LLC uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to provide you with our services. These service providers may have access to your personal information. A current list of vendors is available upon request.
Licensed Software and Data Transfer
Sotena Group LLC (the "Company") licenses certain components of its software (the "Licensed Software") from a third-party provider. This provider may be responsible for handling, processing, storing, or transmitting personal data on our behalf. Your use of the Licensed Software is therefore subject to the third party's terms and conditions as well as their privacy practices. By using our services, you acknowledge that your personal data (and the personal data of any end-users who access or use our services through you) may be transferred, processed, and stored by that third party.
Third-Party Policies
We encourage you to review the third-party provider's privacy policy and terms of service to understand how they collect, use, and safeguard your data. If you have questions regarding data practices of any integrated or licensed software, please contact us or the relevant third party directly.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement
Liability and Indemnification
While we exercise due diligence in selecting and partnering with reputable third-party providers, Sotena Group LLC is not responsible for any negligence, misuse, or misconduct by these third parties. Any disputes arising from the handling of data by the Licensed Software provider must be addressed in accordance with that provider's policies and procedures. To the fullest extent permitted by law, you agree to release and hold harmless Sotena Group LLC from any claims, damages, or liabilities related to the data processing activities of our third-party licensors or vendors.
Data Sharing and Subprocessing
In certain circumstances, and where relevant to the functionality of the Licensed Software, personal data may be shared with this third-party provider. This includes personal data necessary to perform functions such as authentication, billing, customer support, and other essential operations. Such third-party providers act as our subprocessors, and we ensure they are bound by contractual obligations that reflect industry best practices for data protection and privacy.
Compliance and International Transfers
Where the third-party provider processes data outside of your jurisdiction (e.g., transfers personal data from the EU to the United States), such transfers will be governed by appropriate safeguards (such as Standard Contractual Clauses or other measures required by GDPR and similar regulations). We will work with our third-party providers to help ensure that your personal data is handled in compliance with applicable data protection laws.
Security Measures
Our third-party provider employs security measures to protect the Licensed Software and associated personal data. However, despite these measures, no method of electronic transmission or storage is 100% secure. We encourage users to take appropriate steps to protect their credentials and personal information when accessing the Licensed Software, and to notify us immediately of any suspected unauthorized activity or breach.
Updates to Third-Party Relationships
From time to time, we may change or add new third-party providers to enhance, modify, or expand the Licensed Software's capabilities. We will update this Privacy Policy—or provide a separate notice to users—to reflect any material changes in these third-party relationships and the ways in which personal data is handled.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We collect a variety of information about our wonderful customers (you!) and visitors to the Sotena Group LLC website. This personal data falls into these categories:
Identity Data includes title, first name, last name, username or similar identifier and an encrypted version of your login/password. If you interact with us through social media, this may include your social media username.
Contact Data includes billing address, delivery address, and email address.
Financial Data includes encrypted token data that links your account to your billing method details, which are stored by our 3rd party payment processor, Stripe.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Profile Data includes your username and password, purchases or orders made by you, preferences, feedback and survey responses, as well as any profile data which we have added (for example, using analytics and profiling).
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Usage Data includes information about how you use our website, products and services.
Tracking Data includes information we or others collect about you from cookies and similar tracking technologies, such as web beacons, pixels, and mobile identifiers.
Marketing and Communications Data includes your preferences in receiving direct marketing from us and our third parties and your communication preferences.
However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
The information we collect is used to improve the content of our Web pages and the quality of our service, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you've requested, when we have your permission, or under the following circumstances:
It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service of the specific application, or as otherwise required by law.
We transfer information about you if Sotena Group LLC is acquired by or merged with another company. In this event, Sotena Group LLC will notify you before information about you is transferred and becomes subject to a different Privacy Policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses. If you use any of these types of personal data on any functionality you design or create on https://gosotena.com, we will not be able to tell. We will treat all the personal data included in any created functionality as ordinary personal data.
Remember, if you choose not to share personal data with us, or refuse certain contact permissions, we might not be able to provide our services to you or your organization.
We use different methods to collect data from and about you including:
When you register for any Sotena Group LLC product we ask for information such as your name, company name, email address, billing address, credit card information.
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by mail, phone, email or through chat or social media.
This includes personal data you provide when you:
Automated technologies or interactions. As you interact with us, including via the https://gosotena.com website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.
Third parties or publicly available sources. We may receive personal data about you from various types of third parties, including:
Technical Data and/or Tracking Data from analytics providers, advertising networks and search information providers;
Contact, Financial and Transaction Data from providers of payment and fraud prevention services;
Identity and Contact Data from data partners; and
Data from any third parties who are permitted by law or have your permission to share your personal data with us, such as via social media or review sites We will only use your personal data when the law allows us to.
We use collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research. Sotena Group LLC does not share your personal information with third parties, unless explicitly approved by you.
Tracking Data includes information we or others collect about you from cookies and similar tracking technologies, such as web beacons, pixels, and mobile identifiers. Marketing and Communications Data includes your preferences in receiving direct marketing from us and our third parties and your communication preferences.
However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses. If you use any of these types of personal data on products you design or create on https://gosotena.com, we will not be able to tell. We will treat all the personal data included in designs or products as ordinary personal data.
Remember, if you choose not to share personal data with us, or refuse certain contact permissions, we might not be able to provide the products and services you've asked for.
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive.
Cookies are required to use the Sotena Group LLC services.
We use cookies to record current session information, but do not require permanent cookies.
You may have heard about the General Data Protection Regulation ("GDPR") in Europe. GDPR gives people under its protection certain rights with respect to their personal information collected by us on the Site. Accordingly, Sotena Group LLC recognizes and will comply with GDPR and those rights, except as limited by applicable law. The rights under GDPR include:
Many of these rights can be exercised by signing in and directly updating your account information. If you have questions about exercising these rights or need assistance, please contact us at Sotena Group LLC .
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details in How to contact Sotena Group LLC about privacy below.
Sotena Group LLC uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our services. Although Sotena Group LLC owns the code, databases, and all rights to the Sotena Group LLC applications, you retain all rights to your data.
Sotena Group LLC may disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Terms of Service of any of our applications.
Sotena Group LLC may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Sotena Group LLC service primary account holder account or by placing a prominent notice on our site. You retain the right to access, amend, correct or delete your personal information where it is inaccurate at any time. To do so, please contact Sotena Group LLC .
Any questions about this Privacy Policy should be addressed to legal@gosotena.com or by mail at: Sotena Group LLC, 138 N Brand Blvd Suite 200 Unit #322, Glendale, CA 91203
